We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
Returns
You may request a return within 14 days of receiving your order. To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in the original packaging
- Proof of purchase is required
Refunds
Once we receive and inspect your returned item, we will notify you about the approval of your refund. If approved:
- Your refund will be processed to your original payment method
- Refunds usually take 5–10 business days to appear depending on your bank
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos and order details so we can resolve the issue quickly.
Non-Returnable Items
Some items may not be eligible for return due to hygiene or safety reasons (if applicable).
Return Shipping
Customers may be responsible for return shipping costs unless the item is faulty or incorrect.
Contact Us
For return or refund requests, please contact our support team:
📧 support@toyscastle.uk
📞 +44 7823 964062
We usually respond within 24 hours.