Refund policy

Effective Date: March 18, 2026

At Toys Castle, we strive to ensure our customers are fully satisfied with their purchases. If you are not completely happy with your order, we’re here to help.

1. Returns

You have the right to return your item within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in the same condition you received it

  • The item must be in its original packaging

  • Proof of purchase (order confirmation or receipt) is required

To initiate a return, please contact us at:
support@toyscastle.uk

2. Refunds

Once we receive and inspect your returned item:

  • We will notify you of the approval or rejection of your refund

  • If approved, your refund will be processed within 5–7 business days

  • Refunds will be issued to your original payment method

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • Shipping costs are non-refundable

4. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery

  • Provide clear photos showing the issue

  • We will offer a replacement or full refund at no additional cost

5. Order Cancellation

  • Orders can be canceled within 12 hours of placing the order

  • After this period, orders may already be processed and cannot be canceled

6. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used or opened items

  • Items not in original condition or packaging

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your payment provider, as processing times may vary

  • If you still have not received your refund, contact us at support@toyscastle.uk

8. Contact Us

Business Information

Business Name: Toys Castle
Address:
16A Link Road
Northampton, NN2 8EQ
United Kingdom

Store Contact Details

Store Name: Toys Castle
Email: support@toyscastle.uk
Phone: +44 7823 964062

Customer Support

If you need assistance with your order or have any product-related questions, please contact our support team:

Email: support@toyscastle.uk
Phone: +44 7823 964062

Our support team typically responds within 24 hours.