Return Policy – Toys Castle

At Toys Castle, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in the same condition that you received it

• The item must be in its original packaging

• Proof of purchase is required

Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards

• Items marked as final sale

• Personal use items (if applicable)

Return Process

To initiate a return, please contact us:

Email: support@toyscastle.uk
Phone: +44 7823 964062

Once your return is approved, we will provide instructions on how to return your item.

Return Shipping

Customers are responsible for paying the return shipping costs. Shipping costs are non-refundable.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status.

If approved:

• Your refund will be processed within 5–10 business days

• The refund will be issued to your original payment method

Late or Missing Refunds

If you have not received your refund:

• Check your bank account again

• Contact your payment provider

Exchanges

We only replace items if they are defective or damaged.

Store Contact Details

Store Name: Toys Castle
Email: support@toyscastle.uk
Phone: +44 7823 964062

Store Address

16A Link Road,
Northampton, NN2 8EQ,
United Kingdom

Contact Us

If you have any questions, please contact us at:
support@toyscastle.uk