Shipping policy
Effective Date: March 18, 2026
Thank you for shopping with Toys Castle! We are committed to delivering your orders as quickly and efficiently as possible.
1. Shipping Locations
We currently ship to addresses within the United Kingdom.
2. Order Processing Time
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Orders are processed within 1–3 business days (Monday to Friday)
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Orders placed on weekends or public holidays will be processed on the next business day
3. Delivery Time
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Estimated delivery time: 5–10 business days
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Delivery times may vary depending on your location and external factors such as courier delays or high demand periods
4. Shipping Costs
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We offer Free Shipping on all orders £40 (or specify your rates if applicable)
5. Order Tracking
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Once your order has been shipped, you will receive a confirmation email with tracking information
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Please allow a few days for tracking updates to appear
6. Delays
While we aim to deliver within the estimated timeframe, delays may occur due to:
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High order volumes
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Courier issues
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Weather or unforeseen circumstances
We appreciate your patience and understanding.
7. Incorrect Address
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Please ensure your shipping details are correct at checkout
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We are not responsible for orders shipped to incorrect addresses provided by the customer
8. Lost or Stolen Packages
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Toys Castle is not responsible for lost or stolen packages confirmed as delivered
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If you experience an issue, please contact us and we will do our best to assist
9. Contact Us
If you have any questions about shipping, please contact us:
Thank you for shopping with Toys Castle!